CANCELLATION & REFUND POLICY
POST OAK GARAGE
CANCELLATION & REFUND POLICY
Last Updated: June 2026
Post Oak Garage strives to provide reliable service and flexible scheduling for our customers. This Cancellation & Refund Policy explains how appointment cancellations, refunds, and service-related concerns are handled.
APPOINTMENT CANCELLATIONS
Customers may cancel or reschedule appointments at any time.
We appreciate at least 24 hours notice whenever possible so that appointment times may be offered to other customers.
Repeated no-shows or last-minute cancellations may result in future appointment restrictions at our discretion.
LATE ARRIVALS AND DELAYS
While we strive to arrive on time, service appointments may be affected by traffic, weather, emergencies, parts availability, or unforeseen circumstances.
Customers will be notified if significant delays occur.
SERVICE APPROVAL
No repairs or services beyond the originally approved work will be performed without customer authorization.
Any changes in pricing or scope of work will be communicated and approved before additional work begins.
REFUNDS FOR SERVICES
Due to the nature of automotive services, labor charges are generally non-refundable once services have been completed.
If you believe a service was performed incorrectly, please contact us promptly so we may evaluate and address the concern.
Customer satisfaction is important to us, and we will make reasonable efforts to resolve legitimate service-related issues.
PARTS AND MATERIALS
Installed parts, fluids, filters, and other materials are generally non-refundable once used or installed.
Special-order parts may not be eligible for return or refund depending on supplier policies.
DEPOSITS
If a deposit is required for special-order parts or scheduled services, deposit terms will be disclosed before payment is collected.
Deposits may be non-refundable if parts have already been ordered or expenses have been incurred on behalf of the customer.
ROADSIDE ASSISTANCE SERVICES
Roadside assistance fees may be charged once a technician has been dispatched to the customer's location.
Refunds may not be available after dispatch unless otherwise determined by Post Oak Garage.
CUSTOMER SATISFACTION
If you experience any concerns regarding a service provided by Post Oak Garage, please contact us as soon as possible.
We value our customers and will work in good faith to reach a fair resolution whenever possible.
CHANGES TO THIS POLICY
Post Oak Garage reserves the right to modify this Cancellation & Refund Policy at any time. Updated versions will be posted on this page.
CONTACT INFORMATION
Post Oak Garage
Serving Houston and Surrounding Areas
Phone: (346) 848-0064
Email: postoakgarage@outlook.com